cancellation policy

Last modified: February 7th, 2019


We want you to have the best experience possible. We will either replace the item(s) in question or we will issue a credit for your next delivery.

We do not issue refunds, only meal credits/replacements.

Meal credits do not expire. Please email to report any problems you are experiencing.

We will make every effort to see that you receive your order on time. If for any reason we are unable to do so, you will be notified by email and/or by phone. No refunds will be given for orders which are delayed, provided they are delivered within the same scheduled day.

If you are traveling or unable to accept delivery, please notify us 72 hours before a delivery day and we will reschedule it for you. Orders can be canceled without charge before midnight on the Thursday prior to delivery, but thereafter no refunds will be issued.

Refunds will not be issued once a program has started. You are able to pause a program at any time before Thursday each week, and your credit will be held until you are ready to begin again.